FFile13
Support

Support.

File13 is built and maintained by one person. There is no company, no support staff, no on-call rotation. The app is provided as is. This page sets honest expectations for what that means in practice.

Updated 2026-05-14·Version 1.0

Contact

One inbox covers everything: dev@snxt.ai. Bug reports, feedback, questions about the app, licensing, privacy — they all arrive in the same place.

What I cannot help with

  • Configuring your mail provider. Gmail app passwords, server hostnames, account suspensions, OAuth grants — those are between you and your provider.
  • Recovering deleted mail. File13 cannot restore messages your mail provider has already removed.
  • Custom development, private builds, or integrations with internal tools.
  • Anything outside the app itself. I cannot debug your network, your mail rules, or your inbox at large.

Refunds

App Store refunds are handled by Apple. Use reportaproblem.apple.com within Apple's published refund window. I cannot issue refunds for App Store purchases.

No service-level commitment

File13 is a desktop and mobile application, not a hosted service. There is no uptime SLA because there is no service to keep up. If this website or the build pipeline goes down, the app on your machine keeps working.